Refund policy

Every item at Hey Girl, Hey Boutique is made to order just for you. Because of that, we can't accept returns or exchanges for change of mind or wrong size. Please check the size chart on each product before ordering.

DAMAGED, DEFECTIVE, OR WRONG ITEMS

If your order arrives damaged, misprinted, defective, or isn't what you ordered, we'll make it right. Email theresa@heygirlheyshops.com within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or a full refund, whichever you prefer. You don't need to send the item back.

LOST PACKAGES

If tracking hasn't moved in 10 business days, or it says delivered but you can't find it, contact us. We'll work with the carrier and replace or refund confirmed lost packages.

CANCELLATIONS

Email us as soon as possible to cancel or change an order. We can change orders that haven't started production, usually within a few hours of ordering. Once production starts, we can't cancel the order.

REFUNDS

Approved refunds go back to your original payment method and can take 5–10 business days to show up, depending on your bank.